Since 2005, Kathleen has served as an Insurance Advocate -appealing insurer denials at the first, second, and external levels, as well as at Insurance Commission Hearings. Kathleen’s advocacy has been featured in several media outlets including the front page of The New York Times, The Hill, and documentaries. Some of the conditions that Kathleen has effectively appealed denials on include: mental illnesses, such as major depression, suicidality, combat related PTSD, and eating disorders; disabling conditions, such as Mast Cell Activation Syndrome (MCAS), COVID-related complications, musculoskeletal conditions (eg, Thoracic Outlet Syndrome), spine conditions (eg, Foraminal Stenosis), Irritable Bowel Syndrome (IBS), chronic migraine, traumatic brain injury (TBI), cardiac conditions, autoimmune disorders, and chronic fatigue syndrome (CFS).
Beyond her work as an Insurance Advocate, Kathleen served as the Policy & Communications Director at a national non-profit dedicated to raising awareness of eating disorders at the Federal level. In that role, Kathleen was a tireless advocate on Capitol Hill, working closely with Members of Congress and advocates from across the country, to help ensure the passage of The Mental Health Parity and Addiction Equity Act (MHPAEA). Additionally, Kathleen was successful in getting Federal legislation introduced in memory of a woman who took her life shortly after insurance denied benefits for her mental health conditions. Provisions from that legislation were passed into Federal law, in December 2016. In addition to her insurance, policy and legislative experience, Kathleen has presented throughout the country, including at Congressional Briefings, colleges and universities (from Bowdoin to Stanford), and at national conferences, as an expert on insurance-related issues.
After reaching her policy goals on Capitol Hill, Kathleen moved out west. In her free time, she enjoys running, hiking, fly-fishing, sharing time with the love of her life, reading and painting. She is owned by four rescued English Setters, a yellow lab, and a few rescue cats -all affectionately known as, “The Zoo.”